Home ... Tag Archives: passengers

Tag Archives: passengers

So we meet again, Southeastern tells commuters

Thousands of commuters shrugged off yesterday’s vicious pummeling by the train company and turned up at their local stations this morning, bloodied but unbowed, hoping to somehow get to work. Southeastern’s chief executive said: “So we meet again. I have to hand it to you, you’ve got guts. There are even times when I wonder what it would be like if …

Read More »

‘Nightmare Monday’ for rail commuters

13 April 2015 From the section London Hundreds of passengers caught up in knock-on delays at Canada Water Rush hour travellers have had a “nightmare Monday” commute across London after a series of unrelated rail and Tube train delays. Seven separate failures affected Southeastern passengers through London Bridge, which then created overcrowding at Victoria and Canada Water. Network Rail and …

Read More »

‘Immediate changes’ tackle rail chaos

Commuters have experienced delays and disruption because of the station upgrade work More staff, an improved timetable and better delay warnings for passengers, have been promised by Network Rail to tackle London Bridge station chaos. Rail minister Claire Perry said changes would take place immediately, following talks with MPs. Disruption has followed rebuilding work involving the £6.5bn Thameslink Programme. The …

Read More »

Network Rail apologises over unacceptable service and overcrowding for passengers travelling to London Bridge

A rail firm has apologised to passengers for “unacceptable levels of service and overcrowding” at London Bridge. Network Rail’s managing director Phil Hufton says he is “very sorry” for the severe disruption caused by timetable changes to allow ongoing works at the station. Commuters travelling into London from Kent have complained of chaos, safety issues and delays – despite Southeastern reporting …

Read More »

Kent to get higher speed rail link

Southeastern said improvements to the service would be complete by 2019 Up to 10 minutes is to be slashed from journey times between Thanet and London with the help of a £12m investment, it has been announced. Infrastructure and operational changes will potentially reduce journeys from 71 minutes in peak times to 63 minutes. Local MP Laura Sandys hailed the …

Read More »

Further delays at London Bridge

The latest delays follow last Tuesday’s “chaos”, when police had to be called Passengers at London Bridge railway station are experiencing delays of more than an hour due to a broken-down freight train. The disruption, expected to last until 17:00 GMT, comes after thousands of people were stranded last week during rush hour and police had to be called. Southern …

Read More »

London Bridge compensation ‘needed’

MPs described Tuesday rush hour scenes at London Bridge as “chaotic” and “dangerous” Passengers suffering severe delays because of the upgrade works at London Bridge should receive compensation, the rail minister has said. Thousands of people were stranded in “life threatening chaos” at the station on Tuesday, a transport union said. Network Rail apologised and said the situation was caused …

Read More »

Southeastern change services in response to feedback

Southeastern services set to change Comments (0) SOUTHEASTERN will change some of its services from Sunday March 8 in response to passenger feedback on the timetable. Passengers’ views have been collected and the train company have hope the changes will help alleviate crowding on some of its busiest services. Where demand for service is high more carriages will be added and …

Read More »

Rail delays spark tweet complaints

First Great Western says it is “proud” of the figures Frustrated commuters sent train companies more than 280,000 tweets about delays last year. A study by Commute London also found more than 70,000 tweets were sent about cancellations, and more than 62,000 were about overcrowding. The figures are from passengers of 14 companies that run services to London. First Great …

Read More »

Southeastern rail fails again in new Which? survey

South Eastern came almost bottom of the table in customer satisfaction, and delays. Comments (0) The embattled rail company Southeastern has suffered another blow this morning, after a report named it as amongst the worst rail networks in the UK. The Which? annual train satisfaction survey asked over 7,000 rail passengers to rate their network, on criteria such as punctuality and …

Read More »