Home ... Herne Bay ... Southeastern rail fails again in new Which? survey

Southeastern rail fails again in new Which? survey

South Eastern came almost bottom of the table in customer satisfaction, and delays.

South Eastern came almost bottom of the table in customer satisfaction, and delays.

Comments (0)

The embattled rail company Southeastern has suffered another blow this morning, after a report named it as amongst the worst rail networks in the UK.

The Which? annual train satisfaction survey asked over 7,000 rail passengers to rate their network, on criteria such as punctuality and value for money.

Of the 21 networks surveyed, South Eastern came in 20th, with an overall rating of just 44 per cent, one percentage point ahead of Thameslink & Great Northern.

Southeastern also came joint second-from-last in a survey of passenger delays. 

Related content

A third of South Eastern passengers say they experienced a delay with the network the last time they travelled with them alone. 

Amazingly, this damning report is actually an improvement on their last survey in January, when Passenger Focus rated them as the worst rail company in the UK.

Which? executive director Richard Lloyd said: “Passengers often have little or no choice as to the rail companies they travel with, so as ticket prices continue to rocket, more must be done to improve customers’ satisfaction and to inform people of their right to a refund as a result of delays.”

Check Also

General Election 2015: How can you register to vote before…

The deadline to make sure you can vote in next month’s General Election is midnight …