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Seafront provider found wanting

A seafront care home has been ordered to improve after being rated as inadequate by health inspectors. The Laleham care home in Central Parade Herne Bay looks after 60 residents and was visited in January by the Care Quality Commission (CQC). Inspectors rated the home as inadequate for safety, effectiveness of care, care quality and management. They also said the responsiveness of the home required improvement. The CQC report says there are not enough staff to meet residents’ needs. It states:

“People said there were times when they had to wait for support. Staff were very busy and were not always available when people needed support.”

It also criticises employees’ understanding of the Mental Capacity Act, and says they do not give support residents need to give consent and make decisions about their care. It adds:

“Staff were not aware of what abuse was and what an abusive situation might look like. They were not sure about who they might report any suspicions or concerns to. Some medicine was not recorded on medicine charts so people did not always receive the medicine they had been prescribed.”

The report also highlighted the fact that there was no registered manager at the home, and that a new manager had only been in her post for one month. The report says:

“She had started to introduce new systems but this had been met with some resistance from staff. The provider had no plan about how to overcome this resistance.”

But the report does say residents and relatives were complimentary about the service received, and the home-made food was also praised. The report also says:

“Nearly everyone we spoke with said that the staff were kind and caring.”

To view the report, visit www.cqc.org.uk

Herne Bay Gazette, April 9th 2015

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