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Rail firm apology over station work

A rail firm has apologised to passengers for “unacceptable levels of service and overcrowding” at London Bridge. Network Rail’s managing director Phil Hufton says he is “very sorry” for the severe disruption caused by timetable changes to allow ongoing works at the station. Commuters travelling into London from Kent have complained of chaos, safety issues and delays — despite Southeastern reporting 92% punctuality. In a statement yesterday, Network Rail’s managing director of network operations Phil Hufton said:

“In the last few weeks passengers have experienced unacceptable levels of service and overcrowding at London Bridge station. Passengers have been very tolerant about the changes to their usual travel arrangements, but understandably they have lost their patience with the recent poor service experienced, for which we are very sorry.”

Work to rebuild London Bridge is part of the £6.5bn Thameslink programme – meaning Southeastern services to Charing Cross are unable to stop at London Bridge until August next year. Mr Hufton says the measures being introduced will improve services and station management. He added:

“I want to assure customers that we do take this situation seriously and Network Rail is committed to improving our performance by delivering improvements to deliver a safe environment for users of London Bridge hand in hand with meeting the level of train provision and customer service they rightly expect.”

Herne Bay Gazette, March 19th 2015

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