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Laleham Residential Home in Herne Bay rated ‘inadequate’ by CQC

The Laleham Residential Home in Herne Bay
The Laleham Residential Home in Herne Bay
STAFF at a residential care home in Herne Bay did not know what abuse was or who they should report concerns to, inspectors found.The Laleham Residential Home on Central Parade has been rated “inadequate” by the Care Quality Commission after an unannounced inspection was carried out on January 6 and 9 this year.

In its latest report, CQC stated that people living at the home – adults over the age of 65 and those with dementia – were not safe.

Inspectors found that the staff at the home “did not know what abuse was”, “who to report concerns to”, and that “risks to people were not managed or reduced”. The report added that “people did not always receive their medicines as prescribed by their doctor” and “equipment to help keep people safe was not used properly”.

Of the five categories that were assessed, four were ranked “inadequate”. These comprised the safety of the service, the effectiveness of the service, whether the service was caring and whether the service was well-led. The other category – whether the service was responsive – was rated “requires improvement”.

The health watchdog said that although caring, staff were often rushed and so did not always have much time to spend with the residents.

CQC deputy chief inspector Adrian Hughes said that from this month services rated inadequate would be placed into special measures, with a requirement to take action to improve or face further enforcement.

The Times approached the home directly this afternoon (April 10), but the manager declined to comment.

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