STAFF at a residential care home in Herne Bay did not know what abuse was or who they should report concerns to, inspectors found. The Laleham Residential Home on Central Parade has been rated “inadequate” by the Care Quality Commission (CQC) after an unannounced inspection on January 6 and 9 this year. In its report, CQC found people living at the home — adults over the age of 65 or with dementia — were “not safe”. The report added that “people did not always receive their medicines as prescribed by their doctor” and “equipment to help keep people safe was not used properly”.
Of the five categories that were assessed, four were deemed “inadequate”, the safety of the service, the effectiveness of the service, whether the service was caring and whether the service was well-led. The other category – whether the service was responsive — was rated “requires improvement”. CQC said that, although caring, staff were often rushed and so did not always have much time to spend with the residents. Deputy chief inspector for CHQ Adrian Hughes said from this month services rated “inadequate” would be placed into special measures, with a requirement to take action to improve or face further enforcement. The Times approached the home directly but the manager declined to comment.
Herne Bay Times, April 15th 2015